Refund policy

Return & Refund Policy

At Solevera Beauty, we want you to feel confident about your purchase. If something isn’t right, please contact us so we can help.

You may request a return within 30 days of receiving your order. To be eligible, items must be unused, unopened, and in their original packaging, with any seals intact. Proof of purchase is required.

For hygiene and safety reasons, we do not accept returns of opened or used beauty products, except when an item is damaged or defective.

To request a return, email Soleverabeauty@gmail.com with your order number and the items you wish to return. Please wait for approval and return instructions before sending anything back.

Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item. Original shipping charges are non-refundable, except when the return is due to an error on our part or where required by law.

Please inspect your order upon arrival. If an item is damaged, defective, or incorrect, contact us promptly at Soleverabeauty@gmail.com with your order number and photos so we can evaluate the issue and make it right.

Once we receive and inspect your return, we’ll let you know whether your refund is approved. Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may take additional time to post the refund.

This policy does not limit any rights you may have under applicable consumer protection laws.

For questions about returns or refunds, contact Soleverabeauty@gmail.com.